Data Privacy Policy

ASTRO SACCO LIMITED DATA PROTECTION POLICY

Astro Sacco Society Limited (“us”, “we”, or “our”) is a licensed Sacco regulated by SASRA to offer financial services to our members. We operate official channels including our website and mobile platforms (the “Services”) to make it easier for members to access information and interact with us.

We value your trust, and we take the responsibility of managing your personal data very seriously. This policy explains how we collect, use, protect, and share your information, and the rights you have regarding your data in line with the Data Protection Act No. 24 of 2019.

1. Data We Collect

When you interact with Astro Sacco, we may collect personal information such as:

  • Full Names
  • ID/Passport Number
  • Date of Birth
  • Gender & Marital Status
  • Contact Details (Phone, Email, Postal Address)
  • Employment or Business Information
  • Loan & Savings Account Information
  • Property or Security/Collateral Details

2. How We Use Your Data

We collect and process your personal data for purposes such as:

  • Providing and managing your membership and services.
  • Processing loan and savings transactions.
  • Sending you updates about your account and Sacco products.
  • Complying with legal and regulatory requirements.
  • Improving our services through member feedback and analysis.
  • Detecting and preventing fraud or unauthorized use of services.
  • Keeping you informed about Sacco news, offers, and events (with an option to opt out).

3. Sharing of Data

Astro Sacco may share your personal data only in specific circumstances, such as:

  • When required by law, court order, or regulatory authority.
  • To protect the rights, property, or safety of our members and the public.
  • With trusted service providers (e.g., auditors, IT service providers, insurers) strictly for service delivery and in compliance with this policy.

We do not sell or misuse your personal data.

4. Data Retention

Your personal data will be retained only for as long as necessary to:

  • Fulfill the purposes outlined in this policy,
  • Meet legal, accounting, or regulatory obligations,
  • Resolve disputes or enforce agreements.

5. Your Rights as a Member (Data Subject)

Under the Data Protection Act, you have the right to:

  • Be informed about how your data is collected and used.
  • Access, update, or delete your data in our custody.
  • Correct or rectify inaccurate or incomplete information.
  • Object to processing of your data under certain circumstances.
  • Restrict processing of your data.
  • Data portability – request a copy of your data in a commonly used format.
  • Withdraw consent at any time where consent is the basis of processing.

6. Updates to This Policy

Astro Sacco may update this Data Privacy Policy from time to time. Any changes will be communicated through our website and official member communication channels. The “last updated” date will always be shown at the top of this policy.

7. How to Reach Us

If you have any questions, concerns, or would like to exercise your data rights, please contact our Data Protection Officer:

Phone: 0709751085 0781546928Email: dpo@astrosacco.co.ke Office: 43-00507 Nairobi ,Kenya